FAQ
General Guideline
What do you want to buy? You can buy goods from any website
in China, inspect goods, and deliver one-stop service in 5 simple steps.
1. Select goods and submit purchasing order
If you see the goods you need on the shopping site in
mainland China, please enter the member center "Daigou -> I want to
buy", use "I want to buy" to extract product information or link
the address of the goods you need to order in the search box on the website
page Copy it in, and select the "Search" button, select product information
according to the prompt information on the page, and fill in your product
requirements in the product remarks column, and then add it to the shopping
cart. You can modify the "Purchase Quantity", select the product
options, and fill in the "Commodity Remarks".
Tips:
1. For products that are distinguished by color and size,
please be sure to indicate in the remarks to facilitate the direct processing
of your order.
2. For merchants' redemption products, please confirm
whether the merchant's redemption requirements are met when you order, and then
place the order after confirming that it is correct.
3. We will contact you for some overweight products and
incomplete postage in the seller’s product information, and we will contact
you, please confirm your order again. So, it is recommended that you pay
attention to the status of your order after placing an order.
4. For virtual items, we are currently unable to help you
order, please understand.
2. Commodity settlement
Enter "My Shopping Cart", you can see the products
you just submitted, click "Go to the cashier to settle" and
"Confirm settlement", after the payment is successful, we will
immediately buy for you. If your ringgit RM account balance is insufficient,
the system will prompt you to recharge first.
3. Order for you
When the purchasing staff receives the order you submitted,
they will contact the seller to check and confirm the order according to your
requirements for the goods.
4. Commodities arrive and submit for delivery
5. Confirm receipt
After the above items are confirmed to be correct, fill in
the waybill information when submitting the waybill. Please pay attention to
the correctness of the information so that we can contact you in time. While
waiting for the sender to deliver the goods, you need to keep the phone open so
that the courier can contact you in time. Finally, after you have successfully received
the goods, please go to our website to "confirm the receipt of the
package"!
Order Status
Pending: The initial state after the order is submitted and waiting
for the purchaser to process.
Processing: The order is confirmed and assigned to the
corresponding purchasing personnel and is being processed.
On The Way: The goods are waiting to enter the AFM GLOBAL RESOURCES
warehouse.
Arrived: The goods have entered the AFM GLOBAL RESOURCES warehouse,
and the goods have been inspected. You can submit them for delivery.
Mailed: The warehouse has sent the package to the destination,
waiting for the customer to receive the goods.
Invalid Order: The product name and price are inconsistent with the
submitted ones, the product is out of stock, the product has no picture or
description, virtual goods, prohibited goods, etc., are all regarded as invalid
orders
Waybill Status
Pending: The goods are waiting for AFM GLOBAL RESOURCES
staff to process.
Waiting For Weighing: The goods are
waiting for AFM GLOBAL RESOURCES employees to weigh.
Waiting For Payment: The waybill is
waiting for payment from AFM GLOBAL RESOURCES customers.
Waiting For Delivery: The goods are
waiting for delivery by AFM GLOBAL RESOURCES employees.
Mailed: The product has been mailed to the destination, waiting to
be received.
Invalid Waybill: For problematic goods, staff and members.
Order Status
On The Way: The goods are waiting to enter the AFM
GLOBAL RESOURCES warehouse.
Arrived: The goods have entered the AFM GLOBAL RESOURCES warehouse,
and the goods have been inspected. You can submit them for delivery.
Mailed: The warehouse has sent the package to the destination,
waiting for the customer to receive the goods.
Invalid Order: The product name and price are inconsistent with the
submitted ones, the product is out of stock, the product has no picture or description,
virtual goods, prohibited goods, etc., are all regarded as invalid orders
Waybill Status
Pending: The goods are waiting for AFM GLOBAL RESOURCES
staff to process.
Waiting For Weighing: The goods are waiting for AFM GLOBAL RESOURCES employees to
weigh.
Waiting For Payment: The waybill is waiting for payment from AFM GLOBAL
RESOURCES customers.
Waiting For Delivery: The goods are waiting for delivery by AFM GLOBAL RESOURCES
employees.
Mailed: The product has been mailed to the destination, waiting to
be received.
Invalid Waybill: For problematic goods, staff and members.
How to generate a Forwarding Order
After you have finished shopping on the Chinese merchant
website, please submit the product in the "My Order>I want to
ship" section.
1. Fill in the details of the goods you purchased on other
websites into the package information input box, and click the "Save and
Submit" button after filling in. Your package will be entered into the
delivery order.
2. When filling in the product package information, you
must fill in the required information as follows.
■ *-Required
■ Product name- must
fill in all the goods in the package because this will appear in COMMERCIAL
INVOICE.
■ Courier
tracking number- the tracking number of each package must be unique
■ Commodity
quantity- Please fill in the quantity of goods in each package
(*Note: not the quantity of
packages).
■ Total price
declared (￥) - Yuan/RMB/CNY
■ Logistics
company
After
filling in, select the desired product and press the submit all package
information button to enter my order as shown below. The order has been
generated, and the customer will see the submitted order in my order. The order
status is waiting for shipment on the way.
3. After submitting the shipment in "My Order ->
Commodity Order", it will enter to submit the waybill. Customers can
choose the shipping method and additional services required. A waybill will be
generated when the customer confirms the submission.
i. The system will display the product information you
submitted, confirm that all are true before proceeding to the next step.
ii. Fill in and confirm your delivery address. Please
select your shipping area here. Note that all information must be true to avoid
errors in the delivery of the goods.
iii. After selecting your shipping area, you will display
different shipping methods and costs. Please select the shipping method you
want here.
iv. Next, my dear customers can choose the additional
services they want to reduce the weight of the goods and inspect the goods. If
you have any special instructions, please explain here. When nothing is wrong,
submit the waybill to end the submission process.
4. The waybill has been generated, and the customer will see the submitted
waybill in my waybill. The status of the waybill is pending.
5. When the status of the order is arrived (all parcels are
received), the status of the waybill will be changed to waiting for weighing.
Then wait for the staff to weigh and provide weight.
6. When the goods are weighed, the status of the waybill
changes to waiting for payment. Customers will be shown weight, shipping and
total shipping. If nothing is wrong, press the "Pay" button to pay
the fee.
7. Before submitting the waybill for settlement, the system
will display all the costs of the waybill for customers to confirm the waybill
and settle. After confirming the submission, the goods will be automatically
arranged to reach the destination you set.
8. After the payment is successful, the waybill status is
waiting for shipment.
9. When the status of
the waybill is mailed, you can track the whereabouts of the package. When the
goods arrive, press the confirmation receipt to complete the whole process.
Registration is divided into two steps: "Submit
Information" and "Activate Username", and the whole process only
takes 2 minutes.
1. Enter the registration page, first enter a frequently used email address to
activate the account.
2. Set a password.
3. Read the "Registration Agreement" carefully, and after agreeing to the terms, click the "Submit Registration" button.
4. Complete the registration.
Orders placed before 3 pm and arrive together will be
processed on the same day, and those received after 5 pm will be processed on
the next working day.
For Air Shipping & Sea Shipping (Small):
We use Actual Weight and Volumetric Weight to determine
your shipping fees, depending on which is higher.
Volumetric Weight = [
Length (cm) x Width (cm) x Height (cm) ] / 6000 = kg
For Sea Shipping (CBM):
We use Cubic Meter to determine your shipping fees.
Cubic Meter = Length
(m) x Width (m) x Height (m) = m3
Note:
Actual Weight =
Product weight including packaging on the weighing scale.
CM = Centimeter
M = Meter
CBM = Cubic Meter (m3)
You can choose the appropriate express delivery method
according to the type of goods purchased, the transportation time requirements
and the transportation cost:
(1) GDEX, M XPRESS, SKYNET, ABX and other air freight, the goods will be delivered to you within 4-5 working days. (Safe and fast, moderate freight)
(2) West Malaysia slow delivery, the goods will be delivered
to you within 15-19 working days. (Slow speed, low freight, suitable for small
packages)
(3) East Malaysia slow delivery, the goods will be delivered
to you within 20-25 working days. (Slow speed, low freight, suitable for small
packages)
(4) West Malaysia Shipping, the goods will be delivered to
you within 15-19 working days. (Slow speed, low freight)
(5) East Malaysia Shipping will deliver the goods to you
within 25-30 working days. (Slow speed, low freight)
(6) Singapore shipping, the goods will be delivered to you
within 10-15 working days. (Slow speed, low freight)
Remarks:
1. The above is the time limit under normal conditions and is for reference
only.
2. Slow delivery and shipping are economic routes, and
unpacking services are not provided.
How can I track the delivery of my package after it has been dispatched?
You can obtain the shipping information of your package by
querying the relevant website pages.
DEX-i: https://www.tracking.my/dex-i
GDEX: https://www.tracking.my/gdex
M XPRESS: https://www.tracking.my/mxpress
SKYNET: https://www.tracking.my/skynet
ABX EXPRESS: https://www.tracking.my/abx
Parcel Shipment Rules & Regulations
*1.Air Shipping Items total value less than USD100 @cannot more than 15KG/order are not required to pay tax.
*2. Value Declaration: Refer to parcel value filled in RMB amount by the customer，
our system will auto convert to USD. Value declaration exchange rate as USD 1.00 = ¥6.2。
*3. Air flight fare here include custom clearance but not include tax. However, it's almost zero percent chances been tax by custom，
if your shipment has been tax, can be settled by express company.
*4.Daigou Risk: If anything happen like damage and lost to your shipment on the way to the destination,we are not responsible for that. Bear in mind while receiving your parcel, make sure your items weight and quantity is correct then only sign on it.
*5.If there is any damage on your parcel,please check on the spot and inform the delivery man;
Must take picture and send to email：info@jomimport.com
Or phone us.：+604-731-0970（Immediately）. Once all the info in place, 「JomImport.Com | Official」will fight for the customer to ask for compensation of shipping company.
*6.Air Shipment Compensation: If parcel lost or missing, the shipping company will follow your declaration value or the most USD100 as compensation.
The compensation will be 3 times of shipment fee or good declaration value whichever is lowest as basic. Note：If it's highly valuable goods, please contact us for buying insurance.
*7.Sea freight Compensation: If parcel lost or missing, the shipping company will follow your declaration value or the most 3 times of your shipping fare as compensation.
The compensation will be 3 times of shipment fee or good declaration value whichever is lowest as basic. Note：If it's highly valuable goods, please contact us for buying insurance.
*8.Any issues cause by Taobao seller, we are not responsible for that. (Cheat,Color,Quality or Parcel Missing etc)
*8.If seller not honest,parcel missing half way, quality issue, send wrong good, color mistake etc. We are not responsible~
*9.If buyer received the parcel and discover the product is not the right one etc, we will help customer to request the seller to solve it.
*10.For customer who request for perfect and good quality, it's advisable while make order please choose QC service (Extra charge needed) whereby the warehouse staff will help to ensure your product in good quality when arrive in our warehouse.
*11.We would like to make sure customer can enjoy perfect buy for me service.
Make sure you understand the basic risk of buy for me service,for those items condition received by customer, we are not responsible for it. During festival, the shipment will be slow caused by custom clearance delay and big volume of shipment. We are not responsible for the delay.
*12.Parcel status show received but buyer claim that never receive it. Buyer have to trace where is their parel. Please understand that there is a risk in buy for me service, whereby goods might not arrive on time.
*13.Customer need to request seller pack the parcel in suitable way to avoid damage while shipping. Any damage on the goods received by warehouse, our company will not responsible for it but will help to get compensation from seller.
*14.If worry about goods condition, we do provide service like count goods, QC, take photos etc. Please contact customer service:info@jomimport.com. If customer complaint that wrong product or product missing or send wrongly. We are not responsible for it.
*15.All the duration provided for Air and Sea shipping here, are not cover public holiday and festival,weather, custom clearance delay etc. We are not responsible for any delay causing loss by customer.
*16.Only for those product out of stock allow to refund, else once sold out non-refundable or exchangeable.
*17.If customer make order and choose our shipping service, it means customer accept all the rules and regulations above.
Bear in mind while using our shipping service, must understand all the flows,rules and consideration then only make order. Please wait patiently for your parcel to arrive. Thank You.
*Shipment Rule ！
Normal Goods & Sensitive Goods Differences：
Pirated product, liquid, beauty product, medicine, battery contains product, CD, DVD, powder and adultery products as sensitive goods.
*Air Shipment Prohibited Goods:
Dangerous goods, weapon, animal, currency, alcohol and all the international freight associate banning items.
*Weight Calculation:
If good weight is 1.2kg, we will charge 2kg as air freight fee.
According to air freight calculation, the air freight fee will use either actual weight or volumetric weight whichever is heavier. What is volumetric weight? It's based on height, width and length.
Sample 1：
Good Actual Weight：1 kg
Good Volumetric Weight：25cm x 20cm x 30cm
volumetric weight = (25 x 20 x 30)/6000
= 2.5 kg
If your goods actual weight is 1.5KG，receipt written 1.5KG， but if volumetric weight is 4.6KG，charges is based on 5KG。
Please beware of this! To avoid any arguement later!
Why volumetric weight calculation exist～
Firstly, give an example.
Due to air freight is using air plane, the flight storage only contains limited space one.
If most of us send items like toy and plastic items etc, it takes a lot of space. But the real actual weight is actually very light. That's why the air freight company set the rule for volumetric weight calculation.
*Weight Calculation:
If good weight is 1.2kg, we will charge 2kg as air freight fee.
According to air freight calculation, the air freight fee will use either actual weight or volumetric weight whichever is heavier. What is volumetric weight? It's based on height, width and length.
*Sample 1：
Good Actual Weight：1 kg
Good Volumetric Weight：25cm x 20cm x 30cm
volumetric weight = (25 x 20 x 30)/6000
= 2.5 kg
If your goods actual weight is 1.5KG，receipt written 1.5KG， but if volumetric weight is 4.6KG，charges is based on 5KG。
Please beware of this! To avoid any arguement later!
*Why volumetric weight calculation exist～
Firstly, give an example.
Due to air freight is using air plane, the flight storage only contains limited space one.
If most of us send items like toy and plastic items etc, it takes a lot of space. But the real actual weight is actually very light. That's why the air freight company set the rule for volumetric weight calculation.
All goods have a free storage period of two months (60
days) from the day they enter the warehouse. After two months has passed, we
will be charge storage fees, but if there is any loss or damage, our company
will not compensate.
Must Comply With International Air Transport
Association (IATA) Regulations.
The air transport network refuses to accept the following
items: counterfeit, liquid, powder, food, fresh, medicine, inflammable and
explosive, corrosive, optical disc, arms and other items restricted by the
International Air Transport Association (IATA).
If you have counterfeit/fake-brand goods that need to be
shipped by air-customers can directly contact customer service for details. If
the customer misreports/falsely reports the item type or uses the wrong
shipping method, our company will not be responsible for all losses and
expenses. Please provide the correct information carefully and use the
appropriate shipping method.
What is a sensitive item?
Liquids, powders, electronic products, batteries, brand
names, and imitation brands are all "sensitive items"-sensitive air
transport is required
Cannot be transported by air, but sensitive to air transport?
Purchasing and Shipping Rules:
1. Air freight package clearance does not include Tax. But
the probability of mid-Tax is close to 0,
* In the case of Tax, you can entrust the courier to handle
it, and then the delivery will be paid to the courier.
2. Purchase risk
* Any accident, damage, loss, and customs confiscation of
the goods in transit belong to the buyer.
* Remember that before signing for the package, you must
first check the weight and quantity of the goods before signing for it.
* If the package is damaged, you must check it on the spot
and notify the delivery personnel;
* Be sure to take a photo and forward it to
info@jomimport.com (the first time)
* If the information is sufficient, "AFM GLOBAL
RESOURCES" will do its best to claim the customer from the transportation
company.
* (Once the goods are signed for, it is assumed that the
goods are complete and without problems when they are received. Therefore, in
order to avoid unpleasant things and misunderstandings, please check carefully
before signing for it.)
3. Our shop will not be responsible for any problems caused
by Taobao sellers. (Such as: fraud, color difference, poor quality, low
delivery, etc.)
4. Such as seller fraud, loss during transportation,
quality problems, wrong version of goods, wrong color and other issues, we will
not be responsible for it~ (Alipay but guarantee)
5. If the buyer finds that the seller has sent the wrong
goods after receiving the goods, he will not be responsible, but will try his
best to find a solution to the Taobao seller.
6. For those with strict quality requirements,
perfectionists, it is recommended to choose the agent inspection service before
placing an order (additional payment is required), and the purchasing risk and
logistics process must be considered.
* Because our company wants to ensure that both parties can
provide you with the perfect purchasing service in a pleasant situation.
* It must be understood that based on the purchasing risk,
our shop is not responsible for any dissatisfaction with the goods in hand.
* All product quality risks are borne by customers.
* The store is not responsible for the slowness and delay
caused by the customs inspection during the holidays.
7. The receipt is shown, but the buyer has not received the
package. Buyers need to find traces of packages in person. Please forgive me.
8. Purchasing agent has certain risks, and sometimes it may
not arrive within the scheduled time.
9. The customer needs to ask the buyer to provide
appropriate packaging when sending the goods to prevent the goods from being
damaged in transit. The goods in the package have been damaged when they arrive
at our company. Our company will not bear it, but will try to replace it.
Seller recovers.
11. All delivery days are provided, excluding
holidays/holidays, weather effects/customs processing delays, etc. If there is
a delay, our company will not be liable for delay compensation.
12. Refunds will only be made when the goods are out of
stock, and all sold goods will not be returned or replaced.
13. If the customer places an order and let our company
undertake the freight service, it is equivalent to accepting the above terms.
* Remember to use the
purchasing service to place an order after consideration and understanding of
the process before submitting; wait patiently for the parcel to arrive, and
everything is complete.
Payment
You can transfer money
through Internet Banking Fund Transfer (IBFT) or Cash Deposit Machine (CDM) to
our company bank account CIMB or Maybank, and take a screenshot of the
successful transfer message then submit it to us through our website system.
So far, only five International Credit/Debit Cards
(VISA/Mastercard/AMEX/Discover/Diners) are supported. For FPX we are using
Billplz and only support Malaysia Internet Banking.
Account
Click "Forgotten Password" in "Member
Login" and follow the prompts to retrieve your password. If the password
cannot be retrieved according to the above method, please contact our customer
service staff.
After Sale Service
Our company will not compensate for any loss or damage of
sensitive goods and general goods.
Our company will review the information received and pay compensation. The
compensation standard is 5 times the value of the goods or the freight,
whichever is lower, and the maximum does not exceed RMB 600.
1. Proof of purchase of the lost goods (Taobao screenshots
or purchase orders, etc., the name and value of the goods are required)
2. Picture of weighing the whole shipment
3. Picture of the outer packing box of the goods
When notifying our company, please also email info@jomimport.com the following
information to our company:
Product Return / Exchange
Process
Step 1: If you need to return the product because of the quality of the
product, please send an email to the Daigou customer service to apply for the
return.
Step 2: After receiving your
application, the Daigou customer service will communicate with domestic
sellers. When it is determined that they accept the return or exchange, the
Daigou customer service will contact you via email to inform you of the details
of the return or exchange.
Step 3: After understanding
the details of the return letter, please return the relevant items (commodity +
original purchase certificate + original packaging + copy of the return review
result email sent to you by Daigou.com) to Daigou as soon as possible.
Caution:
Product Return / Exchange
Process
Step 1: If you need to return the product because of the quality of the
product, please send an email to the Daigou customer service to apply for the
return.
Step 2: After receiving your
application, the Daigou customer service will communicate with domestic
sellers. When it is determined that they accept the return or exchange, the
Daigou customer service will contact you via email to inform you of the details
of the return or exchange.
Step 3: After understanding
the details of the return letter, please return the relevant items (commodity +
original purchase certificate + original packaging + copy of the return review
result email sent to you by Daigou.com) to Daigou as soon as possible.
Caution:
For returned goods, please be
sure to return them to the purchasing agent within the time limit that the
merchant promises to return the goods. At the same time, because international
returns and exchanges take a considerable amount of time (usually a wait of
more than one month), please wait patiently during the return and exchange
process. Daigou.com will also inform you of the progress of the return and
exchange in time.